Terms and Conditions

The following terms apply to all bookings made with or through HIBISCUS travel

1. In these booking conditions, the following words have the following meanings (except where the context otherwise requires);

“you” and “your” means all persons named on the booking, or any of them where applicable (including anyone who is added or substituted at a later date); HIBISCUS TRAVEL, “we”, “us” and “our” means our travel agency acting as agent in relation to any booking of accommodation only or any booking of a hibiscus travel package “accommodation only” means any accommodation (of whatever type) which is arranged by us and does not form part of a package; “HIBISCUS TARVEL package(s)” means a combination of accommodation, transport and/or other services for the same holiday (with or without any additional services) which is booked by you with HIBISCUS TRAVEL at the same time.


The offer of travel sale governed by the present conditions of sale is proposed by the company HIBISCUS Travel, limited liability company with a capital of 750 000 MAD, registered with the Register of Trade and Industry under number 14965, benefiting of a license to practice by ministerial decree N ° 26D/04 and an IATA accreditation certificate n ° 54-211920 allowing us the edition of air tickets.
The head office of HIBISCUS Travel is located 3, Rue Al Koronfol N°2 Imm Jaouaher Lot Laarissa 40090 Marrakech – Morocco.
The contact details for HIBISCUS Travel are as follows:
Phone: +212 524 44 99 66
Fax: +212 524 05 97 42
Email: info@hibiscus.travel

3. Preamblee

The following general terms of the online sales govern all transactions established through the web site of www.hibiscus.travel. Any transaction processed through this web site assumes the unconditional and irrevocable acceptance of these conditions by the customer.

4. Purpose

These terms are intended to define the rights and obligations of the parties in the context of Internet sales of the web site www.hibiscus.travel

5. Prices

All our prices are shown in Euro and include VAT. Hibiscus Travel offers its services at discount, negotiated and public prices. The descriptions of the arrangements on our website specify the services that are included in the price and any special conditions that apply. Please note, changes and errors occasionally occur. We reserve the right to make changes to and correct errors in advertised prices at any time before your holiday is confirmed. We will advise you of any error of which we are aware and of the correct price at the time of booking. The price for arrangements varies significantly depending, in particular, on the period when the holiday is taken and the number of people travelling. Our prices are contractual tariffs. No claim relating to the price of any arrangements will be considered once the booking has been confirmed. For arrangements including accommodation and transport, the prices are calculated on the basis of the number of nights stayed and not the number of whole days. Unless otherwise stated in the description of the offer, prices do not include: booking fees

  • personal travel insurance
  • visitor’s tax
  • single room supplement
  • meals not included in the formula chosen for the holiday, and meals consumed during stop-overs
  • drinks, including those consumed with meals (including bottles of water when the hotel does not have drinking water)
  • telephone calls
  • optional visits and excursions, entrance charges to museums and sites
  • personal expenses
  • optional tips to guides or drivers in the context of a tour.
  • 6. Making your booking

    Only fixed, irrevocable orders can be accepted. A booking request can only be processed where you have provided us with payment authority (including credit / debit card details) and it has been accepted as a firm booking as set out below. Please ensure you carefully check all booking details before you submit your booking request as it will not be possible to make changes later without paying any applicable charges. We accept no liability for any errors you make.
    All arrangements advertised online are normally available. a confirmation of your booking will be sent to you automatically using the e-mail address provided. Your credit / debit card will be debited immediately with the applicable amount due. You will also receive an invoice by email.
    Occasionally, advertised arrangements will not be available when your booking request is processed. Where this occurs, we will, where possible, offer you similar alternative arrangements. Where we cannot do so or these are not acceptable to you, we will reimburse the payment you have made to the credit / debit card from which payment was deducted.
    Please also check your confirmation and invoice carefully as soon as you receive them. Contact us immediately if any information which appears on the confirmation, invoice or any other document appears to be incorrect or incomplete.

    7. Payment

    Payment may be made using the following international credit/debit cards:

  • VISA credit cards
  • MasterCard
  • VISA debit card
  • CMI card
  • Bank Transfer order

  • The obligation of execution of the Service does not become definitive for the Agency until after the complete payment of the Service by the Client: any defect or rejection of payment can lead to the cancellation of the booking file by the Client.

    The following shall not be regarded as a discharge payment: the communication of a credit card number before the payment center has agreed, a transfer order before confirmation by the Customer's bank.

    To pay by credit card, the customer is called to enter the coordinates of his payment card and authentication PIN. When the transaction is accepted by the bank, the discount for debit his account is made in the working-day following the date of confirmation of the transaction.

    Online payment by credit card is secured by Centre Monétique Interbancaire that provides a fully secure payment service.

    The customer guarantees to Hibiscus Travel that he has the funds required permission to use the payment method chosen by him during the validation of the payment.

    When paying by credit card, the provisions relating to the fraudulent use of payment method provided in agreements between the customer and the issuer bank, and between Hibiscus Travel and his Bank are applied.

    Hibiscus Travel package Vouchers for land services (hotel stays, transfers, etc.) and the booking confirmation to enable you to collect any ticket on departure at the airport will be sent to you either by post or e-mail, depending on the type of service. You must provide a postal address, an e-mail address to which we can send you certain documents relating to the holiday between the hours of 09.00 to 18.00 Monday to Friday.

    8. Data Privacy

    The information requested from the customer during the online payment are required to process the online transaction. They are treated confidentially. The customer has the right to rectification of his personal data.

    9. Proof of payment

    The data stored on the Centre Monétique Interbancaire online platform on behalf of Hibiscus Travel constitutes proof of payment for online payment made by the customer.

    10. Accommodation and stays

    1. Taking possession of and vacating your room
    2. It is not generally possible to have access to hotel rooms until 14.00, whatever the time of arrival of the flight, and rooms must usually be vacated before 12.00, whatever the time of the return flight. These are standard times for the hotel industry but please check the details of your particular booking as these may vary slighty from time to time.

    3. Types of room
      • Single rooms. These have a single bed. They are subject to a supplement.
      • Double rooms. These have either two single beds (more common) or a double bed.
      • Triple rooms. In most cases these are like double rooms, with the addition of a single bed (note: this bed may be less than standard size).
      • Quadruple rooms. In most cases these are like double rooms, with the addition of two single beds (note: these beds may be less than standard size). In the case of 2 adults and 2 children, if the area of the room is not big enough for more than three people in the same room, 2 adjacent or interconnecting (if possible) double rooms will be requested and the adult rate will then be applied (unless specifically stated).
      • Family rooms. Some triple or quadruple rooms have 3 of 4 proper beds of standard size and there is therefore no reduction.
    4. Meals
    5. These depend on the meal plan chosen / applicable. The following are guidelines only so please check your specific holiday as these details may vary.

      • All-inclusive. This includes accommodation, breakfast, lunch, dinner and normal drinks (mineral water, fruit juice, sodas, wines, local alcohol), generally between 10.00 and 22.00. Some alcoholic drinks may not be included in the formula and will be billed separately by the hotel.
      • Full board. This includes accommodation, breakfast, lunch and dinner, but no drinks.
      • Half board. This includes accommodation, breakfast and either dinner or lunch, without drinks.
      • Bed and breakfast. This includes accommodation and breakfast , but no drinks.

      In the case of full board or half board, drinks are not included, unless specifically mentioned in the description. In some countries drinking water is not always available, and any bottles of drinking water bought are therefore at the customer’s expense.
      Payment for any additional food and drink not included in the applicable meal plan must be paid for locally.
      It is necessary to comply with the hotel’s rules, particularly with regard to the opening hours of the restaurant(s) or bar(s), and the places designated for the consumption of meals and drinks.

    11. Cancellation by you

    Should you need to cancel your holiday once it has been confirmed, you must immediately advise us in writing by post, fax or e-mail. We will then send you a document advising you of the cancellation charges and any other applicable costs which you must approve within the stated time in order to confirm your request. Any approval received outside the stated time frame allowed may result in additional costs, of which you will be informed by e-mail. It is essential that you return your written approval as otherwise your original booking will stand. Subject to receipt of your written approval of the above document within the stated time, your notice of cancellation will only be effective when received by us in writing. The cancellation of your booking for whatever reason does not exempt you from paying all the sums that you owe to Hibiscus Travel

  • Between 30 and 21 days before departure = 10 % of the holiday price
  • Between 20 and 15 days before departure = 30 % of the holiday price
  • Between 14 and 8 days before departure = 50 % of the holiday price
  • Between 7 and 3 days before departure = 80 % of the holiday price
  • Between 2 and 1 days before departure = 100 % of the holiday price
  • 12. Force majeure

    Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by, or you otherwise suffer any damage, loss or expense of any nature as a result of, "force majeure". In these booking conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include, whether actual or threatened, war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, closure of airspace or airports, volcanic activity, fire and all similar events outside our control.

    13. Complaints and problems

    As regards the buyer's claims concerning the progress or organization of the trip, these must be sent in writing within 8 days instantly after the end of the stay or tour at the following address : HIBISCUS Travel - 3, Rue Al Koronfol N°2 Imm Jaouaher Lot Laarissa 40090 Marrakech – Morocco. This complaint must be made by registered letter accompanied by supporting documents and with acknowledgment of receipt. Any claims made beyond this deadline will be rejected. ·

  • Any assistance we offer in resolving any such complaint is provided without any liability on our part
  • 14. Behaviour and damage

    You accept responsibility for any damage or loss caused by you. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be made direct to the accommodation owner or manager or other supplier or to us as soon as possible. If the actual cost of the loss or damage exceeds the amount paid where estimated, you must pay the difference once known. If the actual cost is less than the amount paid, the difference will be refunded. You will also be responsible for meeting any claims subsequently made against us and all costs incurred by us (including our own and the other party’s full legal costs) as a result of your actions. You should ensure you have appropriate travel insurance to protect you if this situation arises.
    We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you behave in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property we (as applicable) are entitled, without prior notice, to terminate the holiday of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation or other service. No refunds will be made and no expenses or costs incurred as a result of the termination will be paid.

    15. Website / advertising material accuracy

    The information contained on our website and in our other advertising material is believed correct to the best of our knowledge at the time of printing or publication. However, errors may occasionally occur and information may subsequently change. You must therefore ensure you check all details of your chosen holiday (including the price) with us at the time of booking.